Returns & Exchanges

Due to our items limited and unique nature, returned items (excluding final sale items) are eligible for an exchange of size or store credit in the form of a MELT Australia Gift Card.

Returns are accepted within 14 days from the day you receive your item(s). Unfortunately we are unable to honour a return outside of the 14 day return period. 

~ Items must be returned in original condition - unworn, unwashed with tags attached, folded neatly in the original MELT Australia little bag provided.

~ Shipping costs and custom duties & taxes are non-refundable. 

~ Returns are refunded via store credit in the form of a MELT Australia Gift Card.

~ Exchanges are available in a different style and/or in a smaller or larger size. Domestic orders within Australia are required to arrange return postage at own expense via your preferred shipping provider. We recommend using a trackable shipping service. 

~ Final sale items: no returns, store credits, or exchanges on final sale items

~ Once you have placed your order we are unable to make any changes. This includes cancelling or swapping of any sizes or items within your order. Rest assured we do have a flexible returns policy should you receive your order and it’s not quite right for you.

~ We aim to process returns as quickly as possible. As we are a small team please allow up to 5 business days for your return to be processed once we receive the item. Please be aware of processing delays for Sale/Discount/Promotion items.

~ We are unable to offer price adjustments for promotions and discounts. Promotions and discounts cannot be applied retroactively to orders placed before a promotion commenced or after it has concluded.

~ Please note MELT Australia provides full responsibility for incorrectly supplied items. Should there be such an issue with your order please email our customer service team hello@meltaustralia.com and we will happily offer you assistance.